Students Grievance Redressal Committee

A complaint from an aggrieved student relating to the Institution shall be addressed to the Chairperson, Student's Grievance Redressal Committee (SGRC).

The institution has a transparent mechanism carried out by the Student Grievance Redressal Committee (SGRC) for the timely redressal of grievances raised by students from time to time. The SGRC is constituted in accordance with the UGC Regulations, 2023 aimed at addressing and effectively resolving grievances of students. The Student Grievance Redressal Committee  (SGRC) aims to look into the complaints lodged by any student and redress it as per requirement. 

Objectives:

The Student Grievance Redressal Cell has been developed to settle the grievances of the students within a reasonable time period. It aims to strengthening the bond of the students with the institution by providing them with all kind of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

PROCEDURE FOR REDRESSAL OF GRIEVANCES:

• On receipt of an online complaint, the institution shall refer the complaint to the appropriate Students’ Grievance Redressal Committee, along with its comments within 15 days of receipt of complaint on the online portal.
• The Students’ Grievance Redressal Committee, as the case may be, shall fix a date for hearing the complaint which shall be communicated to the institution and the aggrieved student.
• An aggrieved student may appear either in person or authorize a representative to present the case.
• Grievances not resolved by the Students’ Grievance Redressal Committee within the time period provided in these regulations may be referred to the Ombudsperson by the university.
• Institutions shall extend co-operation to the Ombudsperson or the Student Grievance Redressal Committee(s), in early redressal of grievances.
• The Ombudsperson shall, after giving reasonable opportunities of being heard to the parties concerned, on the conclusion of proceedings, pass such order, with reasons thereof, as may be deemed fit to redress the grievance and provide such relief as may be appropriate to the aggrieved student
• The institution, as well as the aggrieved student, shall be provided with copies of the order under the signature of the Ombudsperson.
• The institution shall comply with the recommendations of the Ombudsperson.
• The Ombudsperson may recommend appropriate action against the complainant, where a complaint is found to be false or frivolous.